1. Introduction
Welcome to PatientsReferral (“we”, “our”, or “the Platform”). These Terms and Conditions govern your access to and use of our platform, including all services related to patient referrals, appointment scheduling, communication, and healthcare coordination. By accessing or using the platform, you agree to be bound by these Terms.
2. Eligibility
By using this platform, you confirm that:
- You are at least 18 years old
- You are authorized to use the platform (as a patient, healthcare provider, or organization)
- You will use the platform in compliance with applicable laws and regulations
3. Nature of Platform
PatientsReferral is a technology platform that facilitates:
- Patient referrals
- Communication between healthcare providers and patients
- Appointment scheduling
- Electronic prescription workflows
Important: We do not provide medical advice, diagnosis, or treatment. All medical decisions are made solely by licensed healthcare professionals.
4. User Responsibilities
You agree to:
- Provide accurate and complete information
- Maintain confidentiality of your account credentials
- Use the platform only for lawful purposes
- Respect patient privacy and data protection standards
Note: Healthcare providers must ensure that all medical information entered is accurate and compliant with professional standards.
5. Data Protection & Privacy
Your use of the platform is also governed by our Privacy Policy. We are committed to protecting user data using HIPAA-grade security practices and aligning with applicable data protection laws, including NDPR. Users are responsible for ensuring they have the right to share any data submitted through the platform.
6. Platform Availability
We aim to provide reliable and uninterrupted access to the platform. However, we do not guarantee that the platform will always be available, error-free, or uninterrupted. We may suspend or limit access for maintenance, updates, or security reasons.
7. Limitation of Liability
To the fullest extent permitted by law:
- PatientsReferral shall not be liable for any indirect, incidental, or consequential damages
- We are not responsible for medical outcomes or decisions made by healthcare providers
- We do not guarantee accuracy or completeness of medical information provided by users
8. No Medical Liability
PatientsReferral is not a healthcare provider. We do not:
- Diagnose medical conditions
- Prescribe treatments
- Provide clinical services
9. Intellectual Property
All content, software, and materials on the platform are owned by PatientsReferral or its licensors. You may not:
- Copy, modify, or distribute platform content
- Reverse-engineer or attempt to extract source code
- Use the platform for unauthorized commercial purposes
10. Third-Party Services
The platform may integrate with third-party services (e.g., hosting, communication tools, analytics). We are not responsible for the practices or content of third-party services.
11. Account Suspension & Termination
We reserve the right to:
- Suspend or terminate accounts that violate these Terms
- Restrict access where misuse or security risks are detected
12. Changes to Terms
We may update these Terms from time to time. Continued use of the platform after updates constitutes acceptance of the revised Terms.
13. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of Nigeria.
