Introduction
PatientsReferral (“we”, “our”, or “the Platform”) is committed to protecting privacy and security of all users, including patients, healthcare providers, hospitals, and partners. This Privacy Policy explains how we collect, use, store, and protect personal and health-related information when you use our platform and services.
How do we collect information?
a. Personal Information
b. Health Information (Where Applicable)
c. Usage Data
How We Use Your Information
- Facilitate patient referrals and care coordination
- Enable communication between healthcare providers and patients
- Manage appointments, prescriptions, and notifications
- Improve platform performance and user experience
- Ensure compliance with legal and regulatory requirements
Data Sharing and Disclosure
We do not sell personal or health data. We may share information only in the following cases:
- With authorized healthcare providers involved in a patient’s care
- With hospitals or organizations using platform
- With trusted service providers (hosting, infrastructure, analytics)
- When required by law or regulatory authorities
Data Security
We implement industry-standard security measures to protect your data, including:
- Encryption of data in transit and at rest
- Role-based access control
- Secure authentication systems
- Continuous monitoring and audit logs
Data Retention
We retain personal and health data only for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes and enforce agreements
Cookies and Tracking
We may use cookies and similar technologies to:
- Improve user experience
- Analyze platform usage
- Maintain session security
Compliance with Data Protection Laws
We are committed to complying with applicable data protection laws, including:
- Nigeria Data Protection Regulation (NDPR)
- General Data Protection Regulation (GDPR), where applicable
- Global healthcare data security best practices
Third-Party Services
Our platform may integrate with third-party tools (e.g., hosting providers, communication tools). These services operate under their own privacy policies. We ensure that such providers meet acceptable data protection standards.
Changes to This Policy
We may update this Privacy Policy from time to time. Users will be notified of significant changes via platform or email where appropriate.
